Human-in-the-loop (HITL) frameworks are increasingly recognized for their potential to improve annotation accuracy in emotion estimation systems by combining machine predictions with human expertise. This study focuses on integrating a high-performing image-based emotion model into a HITL annotation framework to evaluate the collaborative potential of human-machine interaction and identify the psychological and practical factors critical to successful collaboration. Specifically, we investigate how varying model reliability and cognitive framing influence human trust, cognitive load, and annotation behavior in HITL systems. We demonstrate that model reliability and psychological framing significantly impact annotators' trust, engagement, and consistency, offering insights into optimizing HITL frameworks. Through three experimental scenarios with 29 participants--baseline model reliability (S1), fabricated errors (S2), and cognitive bias introduced by negative framing (S3)--we analyzed behavioral and qualitative data. Reliable predictions in S1 yielded high trust and annotation consistency, while unreliable outputs in S2 led to increased critical evaluations but also heightened frustration and response variability. Negative framing in S3 revealed how cognitive bias influenced participants to perceive the model as more relatable and accurate, despite misinformation regarding its reliability. These findings highlight the importance of both reliable machine outputs and psychological factors in shaping effective human-machine collaboration. By leveraging the strengths of both human oversight and automated systems, this study establishes a scalable HITL framework for emotion annotation and lays the foundation for broader applications in adaptive learning and human-computer interaction.

AI has revolutionized the processing of various services, including the automatic facial verification of people. Automated approaches have demonstrated their speed and efficiency in verifying a large volume of faces, but they can face challenges when processing content from certain communities, including communities of people of color. This challenge has prompted the adoption of "human-in-the-loop" (HITL) approaches, where human workers collaborate with the AI to minimize errors. However, most HITL approaches do not consider workers' individual characteristics and backgrounds. This paper proposes a new approach, called Inclusive Portraits (IP), that connects with social theories around race to design a racially-aware human-in-the-loop system. Our experiments have provided evidence that incorporating race into human-in-the-loop (HITL) systems for facial verification can significantly enhance performance, especially for services delivered to people of color. Our findings also highlight the importance of considering individual worker characteristics in the design of HITL systems, rather than treating workers as a homogenous group. Our research has significant design implications for developing AI-enhanced services that are more inclusive and equitable.

Information systems increasingly leverage artificial intelligence (AI) and machine learning (ML) to generate value from vast amounts of data. However, ML models are imperfect and can generate incorrect classifications. Hence, human-in-the-loop (HITL) extensions to ML models add a human review for instances that are difficult to classify. This study argues that continuously relying on human experts to handle difficult model classifications leads to a strong increase in human effort, which strains limited resources. To address this issue, we propose a hybrid system that creates artificial experts that learn to classify data instances from unknown classes previously reviewed by human experts. Our hybrid system assesses which artificial expert is suitable for classifying an instance from an unknown class and automatically assigns it. Over time, this reduces human effort and increases the efficiency of the system. Our experiments demonstrate that our approach outperforms traditional HITL systems for several benchmarks on image classification.

Business analytics and machine learning have become essential success factors for various industries - with the downside of cost-intensive gathering and labeling of data. Few-shot learning addresses this challenge and reduces data gathering and labeling costs by learning novel classes with very few labeled data. In this paper, we design a human-in-the-loop (HITL) system for few-shot learning and analyze an extensive range of mechanisms that can be used to acquire human expert knowledge for instances that have an uncertain prediction outcome. We show that the acquisition of human expert knowledge significantly accelerates the few-shot model performance given a negligible labeling effort. We validate our findings in various experiments on a benchmark dataset in computer vision and real-world datasets. We further demonstrate the cost-effectiveness of HITL systems for few-shot learning. Overall, our work aims at supporting researchers and practitioners in effectively adapting machine learning models to novel classes at reduced costs.

Machine Learning systems have made their way in every industry today, be it medicine, archaeology, shopping, logistics etc. With their increasing use, developers need to make sure that their systems perform well with evolving data, varied geographies and all varieties of customers or end-users. Along with good performance, interpretability and data privacy which have recently gained momentum in machine learning research. As all parameters of a model are optimized using the training data, the model could be thought as a high-level summary of the data. Ensuring good training data is a challenge especially when the task is relatively new in the ML industry.

How can we design Natural Language Processing (NLP) systems that learn from human feedback? There is a growing research body of Human-in-the-loop (HITL) NLP frameworks that continuously integrate human feedback to improve the model itself. HITL NLP research is nascent but multifarious -- solving various NLP problems, collecting diverse feedback from different people, and applying different methods to learn from collected feedback. We present a survey of HITL NLP work from both Machine Learning (ML) and Human-Computer Interaction (HCI) communities that highlights its short yet inspiring history, and thoroughly summarize recent frameworks focusing on their tasks, goals, human interactions, and feedback learning methods. Finally, we discuss future directions for integrating human feedback in the NLP development loop.

MIT Media Lab director Joi Ito recently published a thoughtful essay titled "Society-in-the-Loop Artificial Intelligence," and has kindly credited me with coining the term. Now that it is out there, I wanted to elaborate a little on what I mean by "society in the loop," and to highlight the gap that it bridges between the humanities and computing. What I call "society in the loop" is a scaled up version of an old idea that puts the "human in the loop" (HITL) of automated systems. In HITL systems, a human operator is a crucial component of a control system, handling challenging tasks of supervision, exception control, optimization and maintenance. Recently, a number of articles have been written about the importance of applying HITL thinking to Artificial Intelligence (AI) and machine learning systems (e.g. HITL AI has been going on for a while.